Case records

Support transcripts

Closed support cases produce private, tokenized transcript links for authorized review and download.

01
Private by design

Transcripts are not indexed or listed publicly. Access requires the unique link recorded when the case closes.

02
Complete context

Messages, replies, mentions, attachments, reactions, embeds, timestamps, and the recorded outcome are preserved.

03
Controlled access

Use the link delivered by Meridian in the Audit Log. Report any unintended disclosure to Command immediately.